Overview
This Privacy Policy explains how Furcop Pte. Ltd. (doing business as "Octexa", "we", "us") collects, uses, and shares information when you visit octexa.com or interact with our services and support channels.
By using our website or services, you agree to the practices described in this policy. If you do not agree, do not use the website or services.
Information we collect
- Contact details (such as name, company, and phone number).
- Account and billing details provided in the client portal.
- Support communications (chat messages, ticket content, and call details you choose to share).
- Device and connection data (such as IP address, browser type, pages viewed, and timestamps).
- Cookies and similar technologies used for site functionality, security, and performance.
How we use information
We use information to:
- Provide, operate, and maintain our website and services.
- Respond to support requests and troubleshoot issues.
- Secure our systems, prevent abuse, and investigate suspicious activity.
- Process billing and account administration in our client portal.
- Improve reliability, performance, and user experience (for example, by analyzing aggregate usage patterns).
Third-party services
We use third-party providers to deliver parts of our website and support experience. These providers may process information on our behalf.
Our website includes a live chat widget powered by Tawk.to. If you use live chat, the content of your messages and related connection details may be processed to provide and improve the support experience.
Third-party services are governed by their own privacy policies.
How we share information
We may share information:
- With service providers that help us operate our business.
- To comply with legal obligations or respond to lawful requests.
- To protect Octexa, our customers, and the public from fraud, abuse, or security risks.
- In connection with a corporate transaction (such as a merger, acquisition, or asset sale).
Security and retention
We implement reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure.
We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your personal data.
To make a request, contact us via octexa.com/contact.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and reflected by the "Last updated" date.