Overview
This Privacy Policy explains how Furcop Pte. Ltd. (doing business as "Octexa", "we", "us") collects, uses, and shares information when you visit octexa.com or interact with our services and support channels.
Where required, we ask for consent before optional analytics, advertising, and support-chat technologies load. Essential site security and service functionality remain available regardless of that choice.
Cookies, tracking, and consent choices
Octexa uses essential site storage for security and optional tools for campaign measurement, attribution, remarketing, and support chat. Optional analytics and advertising tools are disabled by default until you accept them.
Basic site security, abuse prevention, and operational safeguards needed to keep the website working.
UTM parameters, Google click identifiers, Meta click identifiers, and first-party attribution storage used to measure landing pages and campaigns when you consent.
The Tawk.to widget loads after consent or when you explicitly open chat to request help from Octexa.
Information we collect
- Contact details (such as name, company, and phone number).
- Account and billing details provided in the client portal.
- Support communications (chat messages, ticket content, and details you choose to share).
- Device and connection data (such as IP address, browser type, pages viewed, and timestamps).
- Cookies and similar technologies used for site functionality, security, attribution, and performance measurement when you consent.
- Marketing and referral parameters such as UTM, gclid, gbraid, wbraid, and fbclid when present in the URL.
How we use information
We use information to:
- Provide, operate, and maintain our website and services.
- Respond to support requests and troubleshoot issues.
- Secure our systems, prevent abuse, and investigate suspicious activity.
- Process billing and account administration in our client portal.
- Improve reliability, performance, and user experience (for example, by analyzing aggregate usage patterns).
- Measure campaign, landing-page, and conversion performance when you consent to optional analytics or advertising technologies.
Third-party services
We use third-party providers to deliver parts of our website, marketing, and support experience. These providers may process information on our behalf or as independent controllers under their own policies.
We use Google Tag Manager to manage marketing tags and Google advertising/conversion measurement tools when you consent.
If you consent to advertising technologies, Meta may receive page-view and contact-intent events used for campaign measurement and remarketing.
Octexa may store first-party attribution data such as landing page, referrer, and click identifiers in a browser cookie or local storage after consent so conversions can be mapped back to the source campaign.
Our website includes a live chat widget powered by Tawk.to. If you use live chat, the content of your messages and related connection details may be processed to provide and improve the support experience.
Third-party services are governed by their own privacy policies.
How we share information
We may share information:
- With service providers that help us operate our business.
- To comply with legal obligations or respond to lawful requests.
- To protect Octexa, our customers, and the public from fraud, abuse, or security risks.
- In connection with a corporate transaction (such as a merger, acquisition, or asset sale).
Security and retention
We implement reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure.
We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your personal data.
You can manage optional cookie choices from the site's consent banner or by using the Cookie preferences button in the footer.
To make a request, contact us via octexa.com/contact.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page and reflected by the "Last updated" date.