Getting started
How fast can I launch?
Most VPS and hosting deploy in under a minute. Dedicated servers are provisioned within 48 hours.
What regions are available?
New York, Amsterdam, and Kuala Lumpur.
Can I upgrade later?
Yes. You can scale resources as your workload grows. If you need help planning upgrades or migrations, open a ticket and we’ll guide you.
Support
How do I get help?
24/7 local support via chat, ticket and phone. Engineers respond quickly.
What are your support hours and response targets?
Octexa support operates 24/7/365. Ticket requests are answered within one business hour. Live chat is staffed daily. All ticket and live chat related to billing matters are handled Monday to Friday 09:00–18:00 GMT+8.
Where do you post incident and maintenance updates?
For incident and maintenance updates, contact us via live chat or open a support ticket.
Reliability
What uptime do you target?
We design for high reliability and target a 99.9%+ uptime SLA.
Do you perform maintenance?
Yes. We schedule maintenance when needed to keep infrastructure secure and reliable. If you need an update, contact us via live chat or ticket.
Account & billing
Do you charge setup fees?
No setup fees or lock-ins. Upgrade or cancel anytime.
Where can I manage my services and invoices?
Use the client portal to view invoices, manage services, and open support tickets.
Are payments refundable?
Payments for Octexa services, including VPS, dedicated servers, web hosting, add-ons and renewals, are billed in advance and are non-refundable once an order is placed, provisioned, or renewed. If you cancel a service, it will remain active until the end of the current paid term unless otherwise stated. We do not provide refunds, credits, or prorated reimbursement for unused time, partial billing periods, early termination, or change of mind.
Still need help?
Chat with an engineer or open a ticket.