Live chat
Get real-time help for pre-sales questions, urgent issues, and routing to the right engineer.
Talk to the Octexa team
Need help with your VPS, dedicated server, or hosting? Reach Octexa through live chat or a support ticket with 24/7 operational coverage and clear billing-hour expectations.
Choose how you'd like to reach us
Support ticket
Open a ticket when something needs deeper investigation, attachments, or a clear history. Ideal for technical issues, migrations, billing follow-up, and recurring problems.
Availability
Octexa support operates 24/7/365. Ticket requests are answered within one business hour, and live chat is staffed daily. Billing-related ticket and live chat requests are handled Monday to Friday 09:00–18:00 GMT+8.