Live chat
Get real-time help from a support engineer for quick questions and urgent issues.
Talk to the Octexa team
Need help with your VPS, dedicated server, or hosting? Our team is available 24/7—choose the support channel that works best for you.
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Support ticket
Open a ticket when something needs deeper investigation, attachments, or a clear history. Ideal for technical issues, migrations, and recurring problems.
Availability
Octexa support operates 24/7/365. Ticket requests are answered within one business hour. Live chat is staffed daily. All ticket and live chat related to billing matters are handled Monday to Friday 09:00–18:00 GMT+8.